No way to know for sure without pictures... but if it is like a ribbon it sounds like a constant force balance. If it is more like a long tube with a spiral rod, those are spiral balances. Either can be replaced, but since we aren't psychic it's hard to say what part you need or even if it is still available. Knowing the right term is half the battle, so google constant force balance and see if the images look like what you have. Swisco is a good place to start when looking for parts.
This sounds like what you have. CertainTeed used these type of balances. http://www.jeld-wen.com/en-us/produc...-force-balance Try swisco.com and search for constant force balances.
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